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Evidence Guide: TLIO2011 - Provide revenue protection measures

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIO2011 - Provide revenue protection measures

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for revenue protection activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Strategies to check customer ticketing are confirmed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resources to implement ticket checks are arranged to suit anticipated passengers numbers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Queuing systems and barriers are set up to ensure ticket checks are comprehensive

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Staff are allocated to planned activities in accordance with organisational procedures and policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Staff are briefed on strategies for checking customer tickets

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement revenue protection procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ticket checks are conducted against organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Fares are collected or infringement notices are issued

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use of concession, special and privilege passes is monitored for compliance with organisational policies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare for revenue protection activities

1.1

Strategies to check customer ticketing are confirmed

1.2

Resources to implement ticket checks are arranged to suit anticipated passengers numbers

1.3

Queuing systems and barriers are set up to ensure ticket checks are comprehensive

1.4

Staff are allocated to planned activities in accordance with organisational procedures and policy

1.5

Staff are briefed on strategies for checking customer tickets

2

Implement revenue protection procedures

2.1

Ticket checks are conducted against organisational requirements

2.2

Fares are collected or infringement notices are issued

2.3

Use of concession, special and privilege passes is monitored for compliance with organisational policies

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare for revenue protection activities

1.1

Strategies to check customer ticketing are confirmed

1.2

Resources to implement ticket checks are arranged to suit anticipated passengers numbers

1.3

Queuing systems and barriers are set up to ensure ticket checks are comprehensive

1.4

Staff are allocated to planned activities in accordance with organisational procedures and policy

1.5

Staff are briefed on strategies for checking customer tickets

2

Implement revenue protection procedures

2.1

Ticket checks are conducted against organisational requirements

2.2

Fares are collected or infringement notices are issued

2.3

Use of concession, special and privilege passes is monitored for compliance with organisational policies

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant workplace procedures

calculating fares

communicating effectively with others

completing relevant documentation

identifying job hazards and taking required action to minimise, control or eliminate identified hazards

implementing contingency plans

interpreting and following operational instructions and prioritising work

modifying activities depending on operational contingencies, risk situations and environments

monitoring work activities in terms of planned schedule

operating barriers

reading and interpreting relevant instructions, procedures and information

reporting and/or rectifying identified problems promptly, in accordance with regulatory requirements and workplace procedures

validating tickets

working collaboratively with others when providing revenue protection measures.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

concessional privileges

customer service requirements

fare structures

organisational policies and workplace procedures

organisation’s transport services

relevant state/territory revenue protection regulations and requirements

relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental protection procedures and guidelines

relevant workplace procedures

risks and hazards when providing revenue protection within a transport system and related precautions to control the risk

timetables

typical problems that can occur when providing revenue protection measures and appropriate action that can be taken to prevent or solve these problems.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.